ORDERING

ORDERING PRINTED PRODUCTS
When purchasing printed materials, we offer a few select options on our most popular products. If the customer needs additional options or other materials, the order must be phoned in (773)800-9874. Once the customer has placed an order and payment is received, the company will contact you with 4-6 hours for confirmation & proofs if needed. Graphic Design/Artwork Layouts are not included in the price. The customer can upload their own artwork, or acquire services from TBC graphic designers for an additional fee. Manufacturing and shipment times vary on printed materials, because our product line is extensive. Completion & Delivery dates will be listed/given on a product to product basis.
ORDERING CUSTOM SHIRTS
When purchasing custom shirts, you can upload your own artwork, or have our in house graphic designers create something special and have it printed on one of the garments we offer.  After the design is submitted and payment is received, we’ll take the order to processing. Manufacturing and shipment for most orders can take from 2-7 days depending on volume. Delivery to recipient depends on location in the United States, we ship from Chicago, check diagram below for details.

MAP

 Returns
 Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.  Techbot Customs, LLC and its affiliate companies will not refund any money for orders that were shipped or were cancelled after it’s been processed.
If an error is within your designed files (spelling error, design adjustments, etc) and techbotcustoms.com has already started production on your item, it cannot be changed, stopped or canceled.
We guarantee to provide you with only the highest quality product and make sure to review your files before and after production to ensure high quality work. TechbotCustoms.com cannot, and does not, check or correct and files for spelling, grammar, or any other errors. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly. TechbotCustoms.com guarantees to deliver only the highest quality production, on time and with great satisfaction.
File & Artwork Info
File Format Accepted - jpeg, jpg, pdf, psd, ai, tiff, tif, doc, docx, pub, & gif - at 300 dpi (dots per inch) Files Size - Each file side should be no more than 25mb in size each for uploading. If your files are larger than 25mb each, please convert to a flat jpeg or email us the art via sendinartwork@techbotcustoms.com and send to www.techbotcustoms.com as prompted when ordering, and we will convert the files and email them back to you.  HD Resolution - To achieve the absolute highest HD QUALITY color printing, you must make sure your files are sized at 300 dpi (dots per inch) resolution. It's similar to a plasma television. High resolution = higher quality. We Inspect Your Files, Not to Worry - Still unsure if your files are setup correctly? Not to worry! An experienced graphic designer will look at your artwork to ensure your canvas size, resolution, and proper bleeds for borderless printing are accurate. If they are not, they can be corrected by us, most times free of charge. Nothing is ever sent to print without first being examined for accuracy. We are the only print company to do this for our customers. You are in great hands with TechbotCustoms.com. We always watch out after your important projects.  Combined Artwork On One File - So you have both sides of your artwork on one digital file? Not a problem. We split all files before print. It’s obvious if you selected a 2 sided job and we look at all files before print. We review your selections from the previous page and never miss a thing. We'll split the artwork and you can just upload one digital file above.    Properly Sized Artwork & Bleed - If your file requires a borderless print which stretches artwork beyond the edge of your canvas, then you must add a 0.125" bleed to each direction, (or 0.0625" on each of the 4 sides). Example: Let's say you have a business card you'd like printed. Well, a business cards standard size is 3.5" x 2" so if you need borderless print then, your file must be sized a bit larger at 3.625" x 2.125". If you have a 4" x 6" Postcard, the same follows, 4.125" x 6.125".  If you are unable to do this, not to worry, we will do it for you. Also, if you know your file is sized wrong but did your best to create it, we can help crop and reposition areas to achieve the size you need. For Example: You need a 4x6 postcard but you might be off because you did not have a way to use a template. Not to worry, we will resize it correctly for you.